The Pet Nanny

The Pet Nanny Rabbit and Guinea pig boarding service terms and conditions

 

By booking a stay with The Pet Nanny (hereafter referred to as "the Pet Nanny"), you (the "Owner") explicitly agree to all terms, conditions, and liability waivers detailed below. These terms form a legally binding contract.

 

 

1. Bookings, Payments, and Cancellations

 

• 1.1 Non-Refundable Deposit: A £50 non-refundable, non-transferable booking deposit is required via bank transfer to secure any booking to cover administration costs. No booking is confirmed until this deposit is received and acknowledged by the Pet Nanny in writing. 

• 1.2 Daily Rate Billing: Fees are charged on a per-day basis. The day of arrival is charged as a full day (regardless of the drop-off or pick-up times). The final day is not chargeable providing your pets are collected before 10:00am. If they are collected after 10am the Owner shall be charged for a further full day.

• 1.3 Drop Off and Collection Times: These are pre-arranged. The Owner agrees to arrive promptly to ensure their pre-arranged slot does not overlap with another customer’s drop off or collection slot. The Owner agrees to contact the Pet Nanny immediately in the event of delay. The Pet Nanny operates strictly within standard hours [06:30-10:00 and 17:00-19:00]. Outside of these precise windows, the facility is closed to the public. If any delay causes the Owner’s arrival to fall outside of these standard operating hours, the Pet Nanny cannot accept or release the Owner’s Pet(s) until the next scheduled opening window the following day. Additional overnight boarding fees, plus a £15 out-of-hours disruption fee, will apply at the Pet Nanny’s standard daily rate. 

• 1.4 Balance Payment: The remaining balance of the total boarding invoice must be paid in full on or before the day of arrival. The Pet Nanny reserves the absolute right to refuse admission if the balance is unpaid and retain the deposit. No pet will be released at the end of their stay until all fees (including any emergency fees) are cleared.

• 1.5 Cancellation Policy: If the Owner needs to cancel their booking, the Owner agrees to communicate this to the Pet Nanny at the Owner’s earliest opportunity. The booking deposit is strictly non-refundable and non transferable under any circumstances, including but not limited to the Owner’s change of mind, altered holiday plans, failure to arrive (“No Show”), illness or the Pet Nanny being unable to accept the Owner’s pet(s) for any reason stipulated in this Agreement. Furthermore, if the Owner cancels less than 48 hours of check in, or if they fail to arrive (“No Show”), the Pet Nanny reserves the right to charge equal to 100% of the total booked stay and the Owner hereby agrees to pay this to the Pet Nanny immediately upon demand.

•  1.6 Shortened stays: If the Owner collects their pet earlier than the agreed departure date, the full balance for the total days originally booked remains due as those dates were reserved for the booking.

• 1.7 Minimum Stay Policy: A minimum stay requirement of three (3) consecutive nights applies to all boarding reservations. Bookings for fewer than three nights are permitted, but will be billed at the full three-night minimum rate.

• 1.8 Insurance: Pet Insurance is not included and the Owner is advised to have their own cover which should include emergency boarding costs and veterinary treatment. 

 

 

2.  Veterinary Care, Medical Emergencies & Costs

 

• 2.1 Absolute Medical Authority: Small animals can deteriorate rapidly. A pet’s welfare is the Pet Nanny’s top priority. The Owner grants the Pet Nanny full power of attorney and absolute authority to seek immediate veterinary attention for the Owner’s pet(s) if any signs of illness, injury, or distress are observed.

• 2.2 Emergency Veterinary Treatment Authorisation: The Owner agrees to complete the Emergency Veterinary Authorisation Form (below), which forms part of these service Terms and Conditions, prior to pet drop off. If the Owner’s pet becomes unwell during their stay and require a trip to the vet, the Pet Nanny will endeavour to contact the Owner or the Owner’s Emergency Contact by telephone. If the Pet Nanny is unable to reach the Owner or the Owner’s Emergency Contact, the Pet Nanny will act under the advice of the vet consulted. The Owner hereby consents for the Pet Nanny to use its discretion to take an Owner’s pet to the vet.

• 2.3 Choice of Vet: The Pet Nanny reserves the right to use its own designated veterinary surgeon or an emergency 24-hour clinic of its choosing in their absolute discretion.

• 2.4 Liability for Costs: All veterinary fees, medication costs, diagnostic tests, treatment costs, and emergency transport fees are the sole and exclusive financial responsibility of the Owner and the Owner agrees to pay immediately all such sums due to the veterinary practice direct and no later than the prior collection date of their pet. 

• 2.5 The Pet Nanny Travel Charge: In addition to any veterinary costs and expenses, the Owner will pay to the Pet Nanny an additional charge of £20 per hour for each visit to the vet to cover the Pet Nanny’s time travelling to the veterinary practice and time spent whilst at the veterinary practice. Should the Pet Nanny have to transport the Owner’s Pet to a veterinary practice that is located further than ten miles away from the Pet Nanny an additional travel fee of 55p per mile shall apply. 

• 2.6 Direct Reimbursement: The Pet Nanny is under no obligation to advance sums on behalf of the Owner to pay for any veterinary fees and associated costs. In the Pet Nanny’s absolute discretion should it advance any sums the Owner agrees, on a full indemnity basis, to reimburse the Pet Nanny in full for any veterinary bills paid on their behalf immediately upon demand and no later than the collection date of the Owner’s pet(s).

• 2.7 Pre-Existing Conditions: The Owner must declare all pre-existing medical conditions, allergies, or current medications at the time of booking. The Pet Nanny accepts no liability for the worsening, recurrence, or complications of any pre-existing health condition.

• 2.8 Administration of Medicine: If the Owner’s pet(s) require any medicine during their stay, provided that any administration is basic and has been notified to the Pet Nanny in advance of the Owner’s pet(s) stay, the Owner consents to the Pet Nanny administering it. There is no additional charge for this.

 

 

3. Boarding Environment, Care, and Liability

 

• 3.1 Provision: The Pet Nanny will provide safe, clean and appropriate boarding conditions for the Owner’s pet(s). The daily price includes litter, bedding, hay, fresh vegetables, herbs, daily exercise and daily updates.

• 3.2 Owner’s Sole Risk: The Pet Nanny prioritises rabbit and guinea pig welfare. Whilst the Pet Nanny will take reasonable care, precaution, and attention to safeguard the health, safety and welfare of the Owner’s pet(s), the Owner explicitly acknowledges that boarding involves a change of environment that can cause severe stress to small animals. All pets are therefore boarded entirely at the Owner’s risk and accordingly it is hereby agreed between the parties that the Pet Nanny is completely exempt from all liability in the unlikely event of any sudden death, heart failure, or the onset of Gastrointestinal (GI) Stasis or any other medical issue arising in respect of the Owner’s pet(s).

• 3.3 Flystrike and Parasites: The Pet Nanny maintains strict hygiene and cleaning protocols. However, the Pet Nanny is not liable if a pet contracts Flystrike, mites, lice, or worms during their stay, as these can be triggered by environmental factors beyond human control or dormantly brought in by the pet.

• 3.4 Multi-Pet / Bonded Pairs: If the Owner requests that bonded pets share an enclosure, they do so at their own risk. If the animals begin fighting, the Pet Nanny will separate them immediately for their safety. The Owner agrees to pay the additional single-occupancy boarding rate for the split accommodation. The Pet Nanny is not liable for injuries caused by co-habiting pets.

• 3.5 Limitation of Liability: The parties hereby agree that the Pet Nanny’s total collective liability relating to all matters under this agreement shall at no time exceed the total boarding fee paid by the Owner to the Pet Nanny in respect of their pet(s) stay. 

 

4. Health, Vaccination, and Refusal Rights 

 

• 4.1 Rabbit Vaccinations: The Owner warrants that the rabbit(s) is/are fully vaccinated against Myxomatosis, RHD1, and RHD2 and that the vaccinations were administered at least 14 days prior to boarding to ensure efficacy. Up-to-date, original veterinary vaccination certificates must be presented by the Owner to the Pet Nanny at or before drop-off. Failure to provide proof will result in immediate refusal of entry, and the deposit will be forfeited.

• 4.2 Health Inspection: All animals will undergo a physical health check upon arrival. The Pet Nanny reserves the absolute right to refuse admission to any pet showing signs of active infectious disease, respiratory issues, lethargy, open wounds, severe matting, active GI Stasis, or parasite infestation (including Coccidiosis), and if the pet is refused admission, the deposit will be forfeited. The Owner warrants that their pet(s) is in good health. The Owner hereby confirms they have notified The Pet Nanny of any pre-existing medical condition.

• 4.3 Parasite Prevention: The Pet Nanny reserves the right to apply over-the-counter parasite treatments if parasites are found on arrival, at the Owner's expense.

 

5. Substitution and Subcontracting

 

• 5.1 Rights to Substitute: The Pet Nanny reserves the right to appoint a competent, fully vetted and suitably insured temporary caregiver (“the “Substitute”) to perform the pet care services in the event of illness, emergency, or pre-planned absence. The Owner hereby agrees to such substitution in such circumstances.

• 5.2 Standards: Any Substitute appointed by the Pet Nanny will meet the same strict standards of rabbit specific care and hold appropriate public liability insurance.

 

6. Abandoned Animals Policy

 

• 6.1 Failure to Collect: If a pet is not collected within 7 days of the agreed departure date, and the Owner or Emergency Contact has failed to communicate an extension or alternative arrangement, the pet will be legally classified as abandoned.

• 6.2 Legal Transfer of Ownership: Upon the 7th day of abandonment, ownership of the pet automatically transfers to the Pet Nanny. The Pet Nanny reserves the absolute right to surrender the pet to a rescue organisation or legally rehome them.

• 6.3 Ongoing Liability: Abandonment does not absolve the Owner of financial responsibility. The Owner remains legally liable for all accumulated boarding fees, rehoming costs, and administrative fees, which will be pursued via legal channels.

 

7. Diets and Belongings

 

• 7.1 Dry Pellet Supply: Sudden dry food changes can cause fatal digestive issues. The Owner is strictly responsible for providing an adequate supply of the Owner’s pet(s) usual dry pellet food for the entirety of the stay.

• 7.2 Fresh Food Provision: The Pet Nanny will provide unlimited high-quality fresh forage hay and a daily selection of fresh, pet-safe vegetables.

• 7.3 Dietary Restrictions: The Owner must declare any known dietary allergies, sensitivities, or specific vegetables that their pet cannot tolerate at the time of booking. If no restrictions are declared, the Pet Nanny is waived of all liability regarding the pet's reaction to the provided vegetables.

• 7.4 Owner's Belongings: Any toys, blankets, or accessories brought by the Owner are left at their own risk. The Pet Nanny is not responsible for the damage, destruction, or loss of personal items.

 

 

8. Data Protection and Privacy:  

 

• 8.1 Data Collection and Purpose: The Pet Nanny collects and processes the Owner’s personal data (including names, addresses, phone numbers, email addresses, emergency contact details, pet medical histories and veterinary information) for the purposes of fulfilling its pet sitting services and obligations hereunder, ensuring animal welfare, managing emergency communications, processing payments and maintaining financial records and complying with any legal or regulatory obligation.

• 8.2 Lawful Basis for Processing: The legal basis for processing the Owner’s personal data is the performance of this contract and to comply with any legal, insurance or other regulatory matter.

• 8.3 Third Party Hosting (Wix): The Pet Nanny’s website/booking system are hosted on the Wix.com platform. The Owner’s data may be stored through Wix’s data storage, databases, and general applications. Wix stores its data on secure servers behind a firewall.

• 8.4 Data Sharing and Third Parties: The Pet Nanny respects the Owner’s privacy and will not sell or rent the Owner’s personal data to third parties. The Pet Nanny will only share the Owner’s information with a veterinary practice in the event of a medical emergency, or local authorities if it is necessary for the health of the Owner’s pet(s) or required by law or insurance purposes, or with secure payment processors integrated through Wix.

• 8.5 Image and Marketing Policy: The Pet Nanny may occasionally take photos or videos of the Owner’s pet(s) during their stay to provide regular updates to the Owner and for promotional use on the Pet Nanny’s official social media channels and website. This processing is conducted under the lawful basis of legitimate business interests. If the Owner does not wish for their pet(s) media to be used publicly, the Owner agrees to notify the Pet Nanny in writing prior to check-in and the Pet Nanny will fully respect this request. 

• 8.6 Data Security and Retention: The Pet Nanny stores the Owner’s data securely and will only retain it for as long as necessary to fulfil the Pet Nanny’s business purposes, tax, legal or insurance obligations.

• 8.7 Owner’s Rights: The Owner has the right to access, update, or request the deletion of their personal data at any time provided it does not conflict with the Pet Nanny’s legal record-keeping requirements. For full details on the Pet Nanny’s data protection practices, please request to see the Pet Nanny’s full Privacy Policy.

 

9.Force Majeure: The Pet Nanny shall not be liable for any delay or failure in the performance of its obligations under these Terms and Conditions for so long as and to the extent that such delay or failure results from events, circumstances or causes beyond the Pet Nanny’s reasonable control.

 

10.Third Party Rights: A person who is not a party to this shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

 

11.Variation: No variation of this Agreement shall be effective unless it is in writing and signed by the Pet Nanny and the Owner (or their authorised representatives). 

 

12. Severability: If any provision of this Agreement is found by a Court to be invalid, illegal, or unenforceable, that part shall be deemed deleted. The remaining provisions in this Agreement shall continue in full force and effect.

 

13.Entire Agreement: This document constitutes the entire agreement between the parties and supersedes all previous promises, assurances, warranties, or representations, whether written or oral.

 

14.Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of England and Wales shall have exclusive jurisdiction over any disputes.