Effective Date: 10 September 2026

 

Welcome to our Privacy Policy. Your privacy is highly important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a stay for your rabbit, or interact with our services.

 

As our website is hosted on the Wix.com platform, your data may be processed through Wix’s secure servers and applications.

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1. Information We Collect

We collect information to provide the best possible care for your rabbits and a smooth booking experience. This includes:

• Personal Identification Information: Name, billing address, home address, email address, and phone number.

• Emergency Contact Data: Name and phone number of a trusted contact if you are unreachable.

• Pet Information: Your rabbit's name, age, breed, dietary needs, medical history, behavioral traits, and your designated veterinarian's details.

• Payment Information: Payment details processed securely through Wix-integrated third-party gateways (e.g., Stripe, PayPal). We do not store your full credit card details directly.

• Technical Data: IP address, browser type, and cookie identifiers collected automatically via Wix when you browse our website.

2. How We Collect Your Information

We collect data through various touchpoints on our website, including:

• When you fill out a booking request form, contact form, or registration form.

• When you subscribe to our newsletter or updates.

• Automatically via cookies, web beacons, and analytical tools built into the Wix platform as you navigate our pages.

3. Why We Collect and Use Your Information

We process your data based on legitimate business interests and the fulfillment of a contract with you. Specifically, we use it to:

• Manage, schedule, and confirm your rabbit’s boarding bookings.

• Provide tailored daily care, feeding, and medical attention to your rabbit.

• Contact you or your emergency contact with regular updates or in case of an urgent health issue.

• Process payments, invoices, and financial transactions securely.

• Comply with local animal welfare licensing requirements or legal obligations.

4. How Your Data is Stored and Wix Hosting

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to showcase and sell our services to you.

• Storage: Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

• Payment Security: All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

5. Sharing Your Data

We respect your privacy and never sell or rent your personal data to third parties. We only share information with:

• Veterinary Professionals: Your designated vet or our emergency vet partners if your rabbit requires medical care.

• Service Providers: Trusted third-party tools connected through Wix to manage operational tasks (such as email delivery or payment processors).

• Legal Authorities: Government or legal bodies if required by law or local animal boarding licensing regulations.

6. Cookies and Tracking Tools

Our website uses cookies to improve performance, remember your preferences, and analyze web traffic.

• Essential Cookies: Required by Wix for security, system monitoring, and enabling the booking system to function.

• Analytical/Marketing Cookies: Used to understand how visitors interact with our website. You can adjust your cookie settings through your browser or the cookie consent banner on our site.

7. Your Rights

Depending on your location (such as the UK or EU under GDPR), you have specific rights regarding your personal data:

• The right to access: You can ask for copies of your personal data.

• The right to rectification: You can request that we correct inaccurate or incomplete information.

• The right to erasure: You can request that we delete your personal data, subject to legal record-keeping requirements (like tax or animal welfare licensing records).

• The right to object/restrict: You can object to or restrict our processing of your data under certain conditions.

To exercise any of these rights, please contact us using the details below.

8. Updates to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

9. Contact Us

If you have any questions about this Privacy Policy, want to access, correct, or delete any personal information we have about you, please contact us at:

• Business Name: The Pet Nanny

• Email Address: vipthepetnanny@gmail.com

• Phone Number: 07887844166